Frequently Asked Questions

Select a question below to find the answer

What kind of servers do Blurstorm use?

We use Linux servers.

Do you monitor your customers sites 24 hours per day? If so, how?

We use Alertra, IM Alerts, and PSM to monitor our servers along with multiple logging scripts, firewalls, and our own techs.

Do you provide 24/7/365 phone and email support?

Well we provide 24/7/365 email and ticket support and around-the-clock emergency phone support if needed (server down, site down etc). We don’t get many phone calls 🙂

Do you have information about the datacenter?

NetDepot’s 75,000 square foot, SAS 70 Type II-certified data center in Atlanta, Georgia serves as its home base. Wholly owned and managed, the Atlanta facility serves as a staple to high-level, 24/7/365 security. With no single point of network failure, NetDepot runs its own redundant metro Ethernet connections on a dark fiber footprint. Roof rights are available.

If we decide to change hosts and move away from you, do we own all our site that can be easily transferred?

Yeah… why would we need this?

How much additional is a dedicated server?
Where is Perl located?

/usr/bin/perl

What is my document root?

/home/username/public_html/

How do I access secure server?

https://66.228.115.238/~username/
(replace IP address with the correct server IP found in your Welcome email)

Can a reseller easily monitor their sites’ CPU/RAM utilization?

yes through services in WHM

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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