Do you
monitor your customers sites
24 hours per day? If so,
how?
We
use Alertra
and
PSM
to monitor our servers along
with multiple logging scripts,
firewalls, and our own techs.
Do you provide 24/7/365
phone and email support?
Well
we provide 24/7/365 email
and ticket support and around-the-clock
emergency phone support
if needed (server down,
site down etc). We don't
get many phone calls :)
What levels of redundancy
do you provide?
This
is the network infrastructure
we utilize: http://www.softlayer.com/network_and_datacenter.html
Do you
have information about the
datacenter?
Telecom
Hotel - The SoftLayer datacenter
is a tier one datacenter
facility located inside
the well-known INFOMART
telecom hotel near downtown
Dallas. Specializing in
datacenter and hosting facilities,
INFOMART is home to multiple
datacenters including MCI,
Level 3, Equinix, Verio,
Switch & Data, Verizon,
DataSides, and more. The
building sits atop three
redundant electrical grids
from TXU delivering diverse
power to each quadrant of
the building. HVAC needs
are supplied via five one
hundred ton onsite water
chillers to deliver N+1
cooling requirements. Home
to over twelve switch sites
and thirty-five different
carriers, INFOMART houses
technology and telecom related
businesses in a complex
communications ecosystem.
With room for over 5000
dedicated servers, the private
N+1 datacenter facility
incorporates the following
infrastructure:
• 2000 amps 480v Input
Power
• Parallel 500Kva
UPS Battery Backup Units
• 2000Kw Diesel Generator
with Onsite Fuel Storage
• Redundant Liebert
20 Ton HVAC Units
• Pre-Action Dry Pipe
Fire Suppression
• Proximity Security
Badge Access
• Digital Security
Video Surveillance
• 1950 Stemmons Freeway,
Suite 1200, Dallas, Texas
Do you automatically
backup customer web sites
in case of data loss? How
often?
Yes,
once a week. Backups are
done by us in order to preserve
an equilibrium in server
load across the network.
If we decide to change
hosts and move away from
you, do we own all our site
and forum data that can
be easily transferred?
Yeah...
why would we need this?
How much additional
is a dedicated server?
Well
we don't provide that option....
yet. But based on the demand
we've been getting on them
we might offer this sooner
than you think.
Where
is Perl located?
/usr/bin/perl
What
is my document root?
/home/username/public_html/
How
do I access secure server?
https://66.228.115.238/~username/
(replace IP address with
the correct server IP found
in your Welcome email)
What
kind of servers do Blurstorm
use?
We
use Linux servers.
How
do I install an SSL certificate?
shared:
put in a support ticket
and we'll do it for you.
resellers:
http://www.blurstorm.com/demos/whm10_x_ssl.html
I
have 2 or more domains but
I only want one account.
Is this possible?
Yes,
Blurstorm Web Hosting offers
domain aliases on your extra
domains at no additional
cost.
Do
you offer Flash Demos of
cPanel and WHM?
Yep,
right here: http://www.blurstorm.com/flash_tutorials.htm
What year did the
company begin hosting operations?
2001
Have there been any
company/domain name or ownership
changes since then, or any
parent/affiliation?
No
Is your money-back
guaranteed unconditional,
“no questions asked”?
Yes
Do you have uptime
statistics from a third
party monitoring service?
Hyperspin
Where can I see them?
http://www.hyperspin.com/geekcertified/www.blurstorm.com
Do you offer VPS
services?
No
Do you offer dedicated
servers?
No
By what contact media
e.g. phone, live chat, email,
trouble ticket system?
We
provide all of the above
What's your expected
initial response time *by
a human* for an emergency
support issue?
15-30
min - sooner if possible
What's your current
average time to final resolution
of support issues?
1-2
days usually
What sort of things
would you need to charge
for?
3rd
party script installations,
custom website design, etc
Do you outsource
support or is it all "in
house"?
Both
If outsourced, are
the staff native English
speakers?
yes
(all in USA)
In the event that
your customers approach
the allowed storage and/or
transfer, do you (1) notify
us first, (2) bill us for
overage without notice or
(3) deactivate the site?
1.
you are notified through
the system
2. we have never had to
bill for overage.
3. no, we just offer you
a higher plan or upgrade
path.
Do you measure bandwidth
for any period other than
monthly?
No
Can a customer easily
monitor their sites' CPU/RAM
utilisation?
yes
through services in WHM
Can
I see stats on your current/average
server loads?
It's
on our front page ;)
